Conflict Management training is always a worthwhile course in any business. METHOD USED Guided discussion, lectures, interactive participation. In this workshop, the plan is : • Understand what conflict and conflict resolution means. All instructors, mediators and arbitrators are attorneys with extensive experience in conflict resolution. (University of Maryland) By clarifying your original message, you can avoid many errors and misunderstandings. This training focuses on ways supervisors can work with their employees to resolve conflict in the workplace. We train organizations, business professionals, psychology professionals, legal professionals, corporate trainers, coaches and other professionals to help: This extends to the management of workplace disputes. Perception of mutual interference. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. Conflict resolution training: Why is it so important? In the workplace, there can be a variety of types of conflict: Conflict may occur between co-workers, or between supervisors and subordinates, or between service providers and their clients or customers. Our services are free, voluntary and confidential. ADR Conflict Resolution Training Courses, Workshops, and Webinars Under the Administrative Dispute Resolution (ADR) Act of 1996, the Federal Mediation and Conciliation Service (FMCS) is called upon to provide training in conflict resolution to aid in the effective use of Alternative Dispute Resolution throughout the Federal government. 30-Day Money-Back Guarantee. Key Elements: The course will cover: 1 Verbal & Non-verbal communication skills 2 Recognising warning signs 3 Cultural Awareness 4 De-escalation techniques Objectives: By the end of the training the learners will be able to: 1 Describe common causes of conflict This Conflict Resolution course is offered multiple times in a variety of locations and training topics. Munn Conflict Resolution Services provides training to improve skills in conflict management and conflict resolution including negotiation, mediation and conflict resolution. This study investigated the effects that peer mediation/conflict resolution training has on the behavior, attitudes and problem solving strategies of sixth grade urban students. It contains a wide variety of lesson plans suitable for children aged between approximately 7 and 14 years. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Six Steps to the Conflict Resolution ProcessClarify what the disagreement is. ...Establish a common goal for both parties. ...Discuss ways to meet the common goal. ...Determine the barriers to the common goal. ...Agree on the best way to resolve the conflict. ...Acknowledge the agreed upon solution and determine the responsibilities each party has in the resolution. ... Download course PDF. Claim your FREE copy: The New Conflict Management. Conflict is inevitable, but it is manageable. This group of sites offers different ideas for conflict resolution, from quizzes and exercises to diagrams and downloads. The main focus is on the workplace, although the same principles can be used elsewhere. Managing conflict in healthy and productive ways is a valuable skill almost anyone can learn. Don’t wait to book the Conflict Resolution training online, call now on 02 9232 1010 or contact our team. You will gain a deeper understanding of workplace and international conflict resolution. Participants will learn how to understand the impact of conflict in the workplace and learn methods of managing conflict, including how to have the difficult conversations often necessary for conflict resolution. With the course you will be able to choose and lead a mediation process. This one-day conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. This Conflict Resolution training course is an interactive one-day program that looks closely at case study scenarios, group work and self-evaluation activities. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Conflict resolution specialists can include mediators, arbitrators and conciliators. This training explores common responses to conflict, the costs and barriers of conflict, and ways to shift conflict dynamics. This Conflict Resolution Trainers Manual is a comprehensive guide running for highly successful Conflict Resolution sessions. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. This conflict resolution training course will take approximately 40 minutes to complete. In order to resolve a conflict, you'll need to look at the conflict from your opponent's point of view and learn more about this person or group's perspective and motivations. Conflict resolution is the art of addressing those differences and finding common ground that enables everyone to work together peacefully. 9. Students will learn about workplace harassment. The Certified Trainer in Workplace Conflict Resolution (CT Program) is a comprehensive program divided into three unique learning phases which include 1) pre-work, 2) in-person or live online training, and 3) a one-on-one session with an MTI Master Trainer. SUMMARY: Provides an overview of the major principles and basic skills for building quality relationships and resolving conflict. Participants have an opportunity to practice stepping back/giving space to the conflict, and begin consciously assessing and responding to conflict creatively. Research on workplace conflict has shown how prevalent conflict can be, how it can affect productivity and profits, and how it might even lead to costly legal and financial damages from both customer- and employee-related lawsuits. Conflict-resolution training can further enhance your ability to negotiate satisfactory resolutions to your disputes. NCJTC announcement regarding COVID-19 (coronavirus) Live Online Instructor Led. Conflict resolution training courses are designed to help individuals and organizations learn the skills needed to successfully handle conflict so that it becomes a help rather than a hindrance. This online conflict resolution training course teaches conflict management and conflict resolution skills and techniques that can be used to more effectively manage workplace conflicts . If you are offering conflict management training, these 5 activities should be useful for you. By the conclusion of this conflict-resolution training program, participants should have a clear understanding of how to anticipate conflict, stretch their conflict-management style(s), listen to others, and professionally deal with difficult people and situations. Here is a teaching packet to help your students learn conflict resolution skills. Page Index Conflict Resolution Certificate Requirements Credit/Approval Premer Award Conflict Resolution Certificate Conflict is a natural part of human interaction, at home and at work. This one day course takes a different approach to standard conflict management training in that it teaches delegates the skills to look beneath the presenting problem and facilitate the required solution for both the individual and the organisation. Resolving Conflicts Among Coworkers. They will then learn about conflict resolution. It could be because of competition, jealousy, expectation difference, or some old issues. 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise By Alan Sharland - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Live Online Instructor Led. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Request to host this training. 40-Hour Professional Mediation Training – Online Training. This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. Training on Conflict Resolution PowerPoint with sound, editable, and can be branded with your log is a program available in sound and either a DVD, Video, or PowerPoint Show. " The five steps to less stress are: 1. Accentuate the positive; 2. Conflict in context; 3. Thinking it through; 4. Relaxation and de-sensitization; and 5. Providing support to each other.--P. iv. TRAINING MANUAL FOR CHILDREN We can work it out by Clare Heaton & Maureen Lynch is a manual for teachers to train children in conflict resolution skills. Educators solve IEP disputes with proven negotiation techniques. This two book training package includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. The elements covered by conflict resolution training for health include the management of challenging behaviour and the correct procedures for confronting and de-escalating violence and aggression. Conflict resolution is the process by which two or more parties engaged in a disagreement, dispute or debate reach an agreement resolving it. Current price $12.99. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Practical and engaging, our conflict resolution training sessions and classes combine theory with experience to provide tools you can apply every day. It offers teaching material, group and individual exercises and handouts for over 50 hours of instruction on the 12 skills of Conflict Resolution. In recognizing conflict you are better prepared to develop an approach to remedy the conflict before it infects other areas of your organization. Original Price $59.99. December 7-8, 2021 | Virtual. During the program, participants will learn sources of conflict, conflict resolution styles, conflict mapping, and other essential tools for successful conflict management. Workplace conflicts should be resolved quickly before they fester and grow. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Divorcing clients navigate the separation process as smoothly as possible. TRAINEE HANDOUTS Course objectives and outline Article on conflict resolution Prints of the PowerPoint presentation LESSON PLAN FOR CONFLICT RESOLUTION TRAINING Time 11 … Sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution. You will reflect on conflicts in your work environment as well as self-evaluate your response and management of these situations. Add to cart. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers. Conflict is a part of our lives, but many people lack fundamental conflict management and resolution skills. Conflict Resolution, Influencing and Negotiation activities If you only depend on lecturing, theories and dry training models while running a conflict resolution or negotiation skills training, your participants may end up not getting too much value out of it and there's a … Calculate the cost of conflict “The goal is the creation of an environment that fosters and sustains a culture of conflict competence, where all who experience conflict feel This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. These are found in our Conflict resolution training … Individual Training The purpose of this study was to determine the effects of conflict resolution training on the number and severity of discipline referral offenses committed by high school students in one urban school. Our Conflict Resolution Class provides information on what conflict is, the difference between a disagreement and a conflict, and what causes a disagreement to escalate to conflict. It involves a series of stages, involved actors, models and approaches that may depend on the kind of confrontation at … You will learn the causes of interpersonal conflict and gain a better awareness of the emotional triggers that create, and often worsen, conflicts. This course will teach you to manage disputes and disagreements positively and proactively. We specialize in conflict resolution training and services for businesses and government agencies. Our Conflict Resolution Class provides information on what conflict is, the difference between a disagreement and a conflict, and what causes a disagreement to escalate to conflict. The cost of better de-escalation and conflict resolution training for customer service is incredibly lower than the potential lawsuits, stock drops, and public relation fiascoes that result from poorly handled disputes. Publisher: Advance Learning Academy Getting into conflicts, whether with your colleagues or family members, can be a real source of stress. First thing first, gather all the parties involved as soon as you encounter any disputes or disagreements. 40 Hour Conflict Resolution and Mediation Certification. Phase 1: Complete the CT Program Pre-Work The following mediation, conflict management, and conflict resolution training workshops are available as either open enrollment courses or customized on-site courses. Use these skills with: your partner, your children, your parents, your coworkers, your friends, your business clients. Average completion time is 40 minutes . Our graduates help: Businesses prevent, manage, and resolve workplace conflict. The guide provides background information on conflict resolution education; an overview of four widely used, promising, and effective approaches; and guidance on how to initiate and implement conflict resolution education programs in ... What conflict resolution methods have you tried before? For companies, conflict can make a significant negative impact on the bottom line. Unfortunately, the soft skills and information they need to accomplish this is often excluded from corporate eLearning programs. You're better able to manage your own relationships and provide a valuable resource in the workplace, not to mention volunteer opportunities. Help your middle and high school students learn to communicate and cooperate with each other. From the John Holmes Library collection. This one-day conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. 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